OUR SERVICES
Positive Behaviour Support (PBS)
Living indepentently
Understanding behaviour. Building skills. Creating safer, calmer days.
AT NOAHS HAVEN,
We believe every behaviour has a reason. Positive Behaviour Support (PBS) helps us understand why a behaviour is happening and what the person needs in order to feel safe, calm and supported.
PBS is a gentle, respectful and evidence-based approach. It focuses on improving a person’s quality of life, supporting their emotional wellbeing, and reducing behaviours of concern in positive, meaningful ways.
Our goal is simple: to help people feel understood, supported and more in control of their everyday life.
What is Positive Behaviour Support?
Positive Behaviour Support (PBS) is a specialised NDIS service that helps people who show behaviours of concern. These behaviours often happen when a person is feeling overwhelmed, uncomfortable, confused, or unable to communicate their needs.
PBS helps by:
✔ Understanding what triggers the behaviour
✔ Supporting the person to communicate in safer ways
✔ Teaching new skills
✔ Creating a calm, predictable environment
✔ Improving daily routines and wellbeing
✔ Supporting families, carers and staff so everyone works together
PBS always focuses on positive approaches. It is never about punishment or control — it is about meeting needs, building confidence, and creating real change.
Why someone may need PBS
A person might need PBS if they experience behaviours such as:
✔ Physical or verbal aggression
✔ Self-harm or unsafe actions
✔ Property damage
✔ Running away or unsafe wandering
✔ Difficulties with emotional regulation
✔ Behaviours that stop them from joining in daily life
These behaviours are not “bad behaviours.” They are signs that the person needs support, connection, or a safer environment.
How PBS Works at Noah’s Haven
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We start by learning about the person — their needs, routines, strengths, communication and environment.
We look at:What happens before the behaviour
What happens after
What the person might be trying to communicate
What supports can help
This helps us clearly understand the reason behind the behaviour.
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We create a Behaviour Support Plan (BSP) that is tailored to the person’s needs.
This plan includes:Positive strategies that support calm, safe behaviour
Skills the person can learn
Environmental changes that can help
Clear steps for families, carers and staff
Long-term goals for improving quality of life
If a person needs restrictive practices (such as a safety device or physical intervention), these will only be used as a last resort and must follow all NDIS and state rules. Our aim is always to reduce and remove restrictive practices over time.
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We support the person to learn skills that help them communicate and cope better, such as:
Asking for help
Asking for a break
Using visual supports
Staying calm in stressful moments
Building daily living skills
These skills give the person more control, more independence and more confidence.
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PBS is not a “set and forget” service.
We:Review the plan regularly
Update strategies as needs change
Monitor progress
Adjust routines and supports
Celebrate wins and improvements
We stay with you through the entire journey — not just the beginning
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PBS is not a “set and forget” service.
We:Review the plan regularly
Update strategies as needs change
Monitor progress
Adjust routines and supports
Celebrate wins and improvements
We stay with you through the entire journey — not just the beginning.
Why families choose Noah’s Haven for PBS
✔ Lived experience — we genuinely understand disability, behaviour and support needs.
✔ Warm, compassionate approach — we focus on safety, comfort and connection.
✔ Clear communication — no jargon, no confusion, just honest support.
✔ Personalised plans — no two people are the same, and neither are our strategies.
✔ Team training — we help everyone around the person feel confident and capable.
✔ Focus on independence — our work builds long-term skills, not temporary fixes.
✔ Personalised plans — no two people are the same, and neither are our strategies.
What Positive Behaviour Support can help with
✔ Reduced behaviours of concern
✔ Improved communication
✔ Stronger emotional regulation
✔ Better daily routines
✔ Greater independence
✔ Supportive relationships between the person and their team
✔ Boosted confidence and wellbeing
✔ More positive community experiences
PBS is about helping the person live a life that feels easier, more stable and more connected.
How to get started
If you think Positive Behaviour Support could help, we’re here to listen and guide you.
✔ you can make a referral
✔ a support Coordinator can refer on your behalf
✔ families and carers are welcome to contact us anytime
We’re here to help you understand the next steps and support you from the very beginning.